Refund & Returns
Last updated: July 2026
We want you to love your Damien Sebe Merch! If something isn't right, we're here to help. This policy explains our return, exchange, and refund process. Because all products are made-to-order by our print-on-demand partner, Printful, return eligibility depends on the reason for the return.
Return Window
You may request a return within 30 days of receiving your order. To be eligible for a return:
- The item must be unworn, unwashed, and in its original condition
- All tags and packaging must be intact
- You must provide proof of purchase (order number or receipt)
Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 30 days of delivery with a photo of the issue. We will arrange a replacement or full refund at no cost to you. You will not need to return the defective product.
Non-Returnable Items
The following items cannot be returned:
- Items that have been worn, washed, or altered
- Items damaged by misuse or improper care
- Gift cards or digital products
- Items returned outside the 30-day window
- Products that have been personalized or custom-made beyond standard designs
How to Request a Return
- Email hello@damiensebe.com with your order number and the reason for the return
- We will review your request and respond within 2 business days
- If approved, you will receive return instructions and the return address
- Ship the item back in its original packaging
- We will process your refund or exchange within 5 business days of receiving the returned item
Refunds
Once your return is received and inspected, we will send you an email notification. If approved, your refund will be processed to your original payment method within 5-10 business days, depending on your bank or card issuer.
Shipping costsare non-refundable. The cost of return shipping is the customer's responsibility unless the return is due to a defective or incorrect item (in which case we cover return shipping).
Exchanges
We can exchange items for a different size or color of the same product, subject to availability. To request an exchange, follow the same process as a return request and specify the desired replacement size or color.
If the replacement item is more expensive, you will be charged the difference. If it is less expensive, the difference will be refunded.
Order Cancellations
Orders are sent to our fulfillment partner (Printful) for production shortly after payment is received. If you need to cancel an order, please contact us as soon as possible. We can only cancel orders that have not yet entered production, which typically happens within 12 hours of payment.
Once an order has entered production, it cannot be cancelled and must be processed as a return after delivery.